The Leone Resource Group

To avoid the peaks and valleys of productivity created by high stress levels, you need employees who know how to balance the urgent demands of work life and personal life. Even when things are going smoothly, the cumulative effects of day-to-day stressors affect the way people behave. The Coping & Stress Profile® is a unique learning instrument that connects stress and coping in four life areas: Personal, Work, Couple, and Family. Learners gain important insights into how stress in one area impacts other areas; how coping resources in one area impacts other areas; how coping resources in one area can be used to decrease stress in another; and how stress, coping resources, and overall satisfaction are closely related.

Discover the Power of Relationship Coping Resources
Research shows that people who develop and use relationship coping resources manage their stress far more effectively than people who rely only on personal coping resources like diet and exercise. The four key relationship coping resources are:

Problem solving: The ability to deal directly with problems and make positive changes to resolve them
Communication: The ability to honestly share thoughts and feelings with others to promote mutual understanding
Closeness: A comfort level with others and the ability to connect with people
Flexibility: An openness and ability to respond to change

Improve Performance and Increase Life Satisfaction
The Coping & Stress Profile® helps people in organizations

• discover individual stress issues in each life area
• capitalize on coping strengths to manage stress
• learn to minimize or eliminate common, daily stressors
• identify areas for coping skills improvement
• develop flexibility in responding to change
• communicate more effectively to improve problem-solving
• build mutually supportive relationships

Collapsing organizational hierarchies and increasing workforce diversity has dramatically altered our understanding of leadership. Leadership is no longer seen as one defining role atop the business pyramid, but as a relationship between leaders and followers. Today, leaders come in many varieties, from charismatic visionaries to quiet team players. Leadership is understood in its multiple dimensions, with leaders and followers interchanging roles as the situation demands.

The Dimensions of Leadership Profile® is designed to strengthen your organization in three ways:

Discover the Twelve Dimensions of Leadership
The Dimensions of Leadership Profile® allows learners to explore leadership from one of three points of view: self as a leader, another person as a leader, or the need for leadership. The profile then guides learners in their personal assessment of four broad aspects of leadership: Character, Analysis, Accomplishment, and Interaction. Finally, learners determine how they view twelve specific dimensions of leadership:

• Enthusiasm
• Integrity
• Self-renewal
• Courage
• Perceiving
• Judgment
• Performing
• Problem solving
• Team building
• Collaboration
• Inspiring
• Serving others

Develop Leaders at All Levels of the Organization
The Dimensions of Leadership Profile® helps people in your organization:

• discover personal leadership characteristics
• define the primary qualities needed by leaders
• develop an understanding of the leader-follower relationship
• encourage acceptance of different approaches to leadership
• match leadership approaches to organizational needs
• meet the challenges of today’s team-oriented workplace
• recognize the strengths in shared leadership

Our increasingly diverse society is reflected in growing workforce diversity. Leading organizations acknowledge that working successfully with others who don’t share the same background, beliefs, or traditions is a top priority in today’s workplace. Employees need help in assessing their behavior toward people who are different from themselves. And they must understand the benefits of changing negative attitudes and resistance into appreciation and cooperation.

Designed to help individuals look honestly at themselves to identify attitudes and behavior that stand in the way of teamwork, the Discovering Diversity Profile® provides a safe way to explore the complex, powerful issues surrounding diversity.

Build a Bridge to Understanding
The Discovering Diversity Profile® is completely confidential and provides an effective tool to help employees explore diversity in the following key areas:

Knowledge: Discover what they actually know about differences by looking at stereotypes and at the source of their knowledge or information

Understanding: Decipher their level of awareness and explore their willingness to put themselves in a position to feel what others may be feeling

Acceptance: Examine their patience and regard for respecting different beliefs and behaviors

Behavior: Assess how they act out their attitudes toward others, their flexibility and openness in dealing with others, and their self-awareness of patterns of interaction

Gain Insight, Take Action, Value Diversity
The Discovering Diversity Profile® helps people in your organization:

• discover their personal comfort level with people different from themselves
• understand the impact of their behavior on others
• assess the accuracy of their knowledge about differences
• limit the influence of stereotypes
• reduce conflict
• transform knowledge into acceptance and empathy
• embrace diversity as a source of organizational strength

Enhance your DiSC® training with DiSC® Alive!, an entertaining and informative video that brings DiSC® Dimensions of Behavior to life! A diverse group of people portrays the four primary behavioral approaches in a variety of work and social settings. Viewers clearly see how to use DiSC® concepts to understand their own behavior and to increase personal effectiveness in everyday situations.

Use DiSC® Alive! with the Personal Profile System® and other Inscape Publishing resources and programs for new dimensions of DiSC® training!

Increase customer satisfaction and service by identifying your customers’ primary DiSC® Dimension of Behavior and their preferred approach to communication and problem-solving. Great for account retention. In sets of 10

Develop effective ways to manage, coach, and lead others with DiSC® Dimensions of Behavior. Assess strengths and motivation, then plan and implement strategies that encourage productivity. A practical tool for managers and supervisors at all levels. Sold in sets of 10

This DiSC®-based profile offers a guided process for two people to compare information about their behavioral dimensions using the foundations of the Personal Profile System® 2800 Series. Appropriate for adults in work or social settings, it’s a positive approach to communicating objectively about personal and relationship needs. Feedback includes strategies and an action plan for mutually supportive interaction.

Customer communication is a critical key to success whether the challenge is collections, fundraising, help desk, telemarketing, or telephone sales. DiSC® Talk! helps telephone professionals communicate more effectively and increase customer satisfaction.

Successful team members don’t do the same thing at the same time. They do the right thing at the right time. And while team members work together toward a common goal, individuals still must play their individual roles in the process. As organizations rely more and more on teams to innovate, problem-solve, produce, and compete at the speed of change, clearly understanding and capitalizing on individual approaches to group processes is the bottom line on creating high performance teams.

Discover the Right Roles for the Right People
The Innovate with C.A.R.E. Profile® identifies five key roles in innovative team performance:

Creator: Generates original concepts, goes beyond the obvious, and sees the big picture. Hands off tasks to an Advancer.

Advancer: Recognizes new opportunities, develops ways to promote ideas, and moves toward implementation. Hands off tasks to a Refiner.

Refiner: Challenges and analyzes ideas to detect potential problems and may hand plans back to an Advancer or Creator before handing off tasks to an Executor.

Executor: Lays the groundwork for implementation, manages the details, and moves the process to completion.

Facilitator: Works throughout the process to ensure tasks are handed off to the right people at the right time.

The profile uses the “Z Process” to map the flow of assigning roles, completing tasks, and handing off tasks to other team members. Using the five C.A.R.E. roles in the “Z Process” gets new teams moving forward quickly and gets current teams unstuck.

Capitalize on Individual Strengths for Total Team Performance
The Innovate with C.A.R.E. Profile® helps teams in your organization:

• identify individual strengths and approaches to teamwork
• clarify team members’ roles
• reinforce the contributions of every team member
• reduce project cycle time and increase productivity

Work expectations are those things people consider likely to happen in their job situation, either now or in the future. Whether spoken or unspoken, met or unmet, expectations have a powerful impact on our thoughts, feelings, and behaviors, and play a key role in driving our attitudes. Research shows that people who have clearly defined, well-communicated expectations find more satisfaction and success in their work than people whose expectations go unspoken or unrealized. And companies that employ satisfied, successful people reap the rewards of increased productivity and reduced turnover.

Explore 10 Key Expectations
In a typical employment situation, certain expectations — such as salary, hours, and job duties — are clearly understood by both employer and employee. Other expectations, however, are so intimately linked to an individual’s concept of work that they oftentimes go unspoken or unacknowledged. Managing Work Expectations • Transforming Attitudes helps people explore 10 work expectations that impact today’s employment relationships:

• Recognition
• Autonomy
• Expression
• Career Growth
• Diversity
• Teamwork
• Structure
• Environment
• Balance
• Stability

Multi-Dimensional Tool Suits Today’s Business Climate
Managing Work Expectations • Transforming Attitudes helps to uncover and explore employees’ expectations in a variety of employment situations, including:

• working on a team
• transitioning to a new position
• experiencing organizational restructuring
• creating meaningful performance reviews
• making the most of the office routine

Open The Door to Mutual Understanding
Managing Work Expectations • Transforming Attitudes helps people in your organization:

• identify their expectations
• discover which expectations they consider most important
• learn how to communicate, initiate action, and adjust expectations
• get feedback on managing their expectations
• improve their outlook and enhance their attitude toward work
• enjoy the benefits of increased job satisfaction and improved performance

Good communication is one of the most valued skills in the workplace. And effective listening is crucial to communicating productively inside the organization and meeting the competitive challenges outside the organization. The Personal Listening Profile® helps people become active, purposeful listeners in a wide variety of situations for more productive communication.

Discover the Impact of Five Listening Approaches
It’s estimated that people screen out or change the intended purpose of what they hear in over 70 percent of all communications. The biggest factor contributing to such miscommunications is our listening approach. Behavioral research shows that people listen with a preferred listening approach. The Personal Listening Profile® describes five listening approaches:

Appreciative: Listens in a relaxed manner, seeking enjoyment, entertainment, or inspiration

Empathic: Listens without judging, is supportive of the speaker, and learns from the experiences of others

Comprehensive: Listens to organize and make sense of information by understanding relationships among ideas

Discerning: Listens to get complete information, understand the main message, and determine important details

Evaluative: Listens in order to make a decision based on information provided and may accept or reject message based on personal beliefs

Match Listening Approaches to Communication Needs
The Personal Listening Profile® helps people in your organization:

• discover their natural approach to listening
• capitalize on their listening strengths
• learn how different listening approaches impact listening effectiveness
• improve their ability to understand the purpose of different communications
• use listening approaches appropriate to the situation
• overcome listening barriers and reduce conflict
• enhance individual and team performance

The foundation of personal and professional success lies in understanding yourself, understanding others, and realizing the impact of personal behavior on others. For nearly thirty years, the Personal Profile System® has unlocked the door to productive communication and relationships for nearly 40 million people through its DiSC® Dimensions of Behavior learning approach.

Setting the Standard for DiSC® Learning

DiSC® Dimensions of Behavior provides a nonjudgmental language for exploring behavioral issues. It helps people explore behavior across four primary dimensions:

• Dominance
• influence
• Steadiness
• Conscientiousness

The Personal Profile System® is a multi-level learning instrument that helps individuals assess to what degree they utilize each Dimension of Behavior in a situation. The instrument then provides feedback designed to help people in your organization:

• build productive teams
• develop effective managers
• train a powerful sales force
• improve customer service
• ease frustration and conflict

This skill-building program uses DiSC® Dimensions of Behavior to help employees develop first-class competencies in meeting the service needs of external and internal customers. Through video examples, individual exercises, and small-group activities, this complete 15-hour program is structured in five three-hour modules that cover the following key areas:

Indentifying and understanding employees’ own DiSC® behavior using the Personal Profile System® 2800 Series

Determine how a role or function can be performed most effectively with this role behavior evaluation instrument. It provides a practical process for defining behavioral expectations for specific roles, for comparing an individuals DiSC® behavior to the behavioral expectations of his or her current or potential role and for developing strategies to meet role expectations. It’s ideal for supervisory and management coaching, performance review support, team building, and personal development.

Become a better manager with this action-oriented planning tool that bridges DiSC® and situational leadership theory. Develop management strategies to meet diverse needs. In sets of 10

Create successful sales strategies and increase client receptivity and sales results. Quickly identify a prospect’s “comfort zone” surrounding the sales process and determine the best ways to open the call, make the presentation, negotiate, close the sale, and maintain positive client relationships.

Setting priorities and managing time effectively is basic to managing individual and organizational performance. The pressure to find innovative ways to achieve goals, pay attention to the competition, respond quickly to customer needs, and enjoy life outside of work is even more intense in today’s less structured, information-driven workplace. Meeting the daily challenge of managing professional and personal responsibilities requires a learning strategy designed to meet individual needs.

Personal Assessment and Action Planning in One Time Management Resource
The Time Mastery Profile® is a unique tool that provides people with a complete, self-directed assessment of their current time management effectiveness. Learners then use the built-in workbook as a framework to develop customized strategies for skills improvement in twelve key areas:

• Attitudes
• Goals
• Priorities
• Analyzing
• Planning
• Scheduling
• Interruptions
• Meetings
• Correspondence
• Delgation
• Procrastination
• Time Teamwork

The Time Mastery Profile® also helps people to more effectively use planners, calendars, and other time-management tools to accomplish more and find greater balance in their daily lives.

Put Time on Your Side
The Time Mastery Profile® helps people in your organization:

• discover their time-management strengths
• develop new skills for improved performance
• focus on priorities
• increase productivity
• meet customer needs
• respond to opportunities
• reduce stress

Based on the groundbreaking work of William Bridges, Transition — The Personal Path Through Change is an interactive learning guide that provides people with a self-directed process for dealing with change. Designed around Bridges’ three-phase transition model of endings, the neutral zone, and new beginnings, this interactive workbook provides a road map to guide people from resistance to acceptance to action.

Bridges’ Transition Model
Phase 1: Endings
Every transition begins with an ending, a loss. When things change, people leave behind the way things were — and the way they were in the previous situation. They may be left searching for a new way to define themselves.

Phase 2: The Neutral Zone
A confusing in-between state, when people are no longer who and where they were, but are not yet who and where they’re going to be. While the Neutral Zone can be distressing, it also provides many opportunities for creative transformation.

Phase 3: New Beginnings
A new beginning can only happen after people have let go of the past and spent some time in the Neutral Zone. In this phase, people accept the reality of the change and start to identify with their new situation.

Powerful Resource for Facilitated and Self-Directed Change Programs
Transition — The Personal Path Through Change is an effective tool that:

• actively engages people in responding to change
• introduces a practical, guided process for moving through the three phases of transition — endings, neutral zone, and new beginnings
• offers a user-friendly, interactive workbook format that personalizes learning
• incorporates DiSC®, a proven approach to understanding emotions and behavior in changing situations.

Capitalize on the Experience and Insights of the World’s Leading Change Consultant
William Bridges, Ph.D., is the world’s leading consultant on change and transitions. He is a sought-after speaker and consultant to Fortune 500 clients, government organizations, and educational groups. He has authored numerous best-selling books, including Transitions, JobShift, and Creating You & Company. Transition — The Personal Path Through Change is his first collaboration with Inscape Publishing.